Returns & Exchanges
At JFC Online, we prioritize the freshness and safety of our food products. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a full refund or replacement.
Check Eligibility
Ensure your items are unopened and in their original packaging; perishable goods can only be returned if they arrived damaged or spoiled.
Submit a Request
Email our support team with your order number and clear photos of the items you wish to return or exchange.
Receive Authorization
Once your request is approved, we will provide you with a return authorization number and a prepaid shipping label if applicable.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing